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Refund policy

RETURNS
Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on +61 (0)3 9397 3840 or email sandra@klinicsolutions.com. If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.
Your order should be returned using a tracked delivery service. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cannot accept any liability for returns that are lost in transit.

Returns address
KLINIC SOLUTIONS AUSTRALASIA PTY LTD
Unit 1, 16-18 Tennyson Street
Williamstown North VIC 3016

ORDER CANCELLATION
You have the right to cancel your order at any time within 14 working days following receipt of your goods. If you wish to cancel your order, please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.

Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used, damaged or are not in their original packaging.

LATE OR MISSING REFUNDS

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit/debit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sandra@klinicsolutions.com

REFUSED AND UNDELIVERABLE PACKAGES
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Harpar Grace International has incurred in sending the products out to you.